Please read and make sure you fully understand our delivery policy prior to making a payment.
At HiTech Buddies, our Delivery Policy is based on standardized practices and current industrial norms. All deliverables are subject to fair practices and made using transparent parameters to ensure that designs are made using reasonable and best practices to industry specific standards and are mutually agreeable. Doing so this policy sits in line with our Terms and conditions and our registration and order processes.
This Delivery Policy covers HiTech Buddies’s action and approach to orders placed through our website and does not apply to any third-party service and/or product providers and third-party websites HiTech Buddies does not own or control.
When placing an Order
Upon receipt of your order, the services will be performed to you in accordance with the contract terms applicable to the services that you purchased. The nature of the services you purchased, timely and accurate completion of your obligations regarding the execution of the services, and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services.
Delivery of your software project is considered complete when the website has been build and you are able to access the administration area using the credentials you selected. Email notification is not required for delivery to be considered complete, however we will attempt to notify you by email of the completion of your website build process. Addition of content to your website is not required for it to be considered to be delivered.
Your website may be accessible via a subdomain or from a domain chosen by you at the time of registration. If the domain chosen was obtained prior to your purchase, you warrant that you either own or have the authorization from the owner to use this domain. We accept no liability for your unauthorized use of a domain name. If you purchase a domain name trough us, then your name will be used as the registrant and therefore owner of this domain name. Delivery of the website is not conditional on this domain name resolving to your website. You will still be able to access the website via the supplied or selected subdomain. In case you are unable to access the website via subdomain after one hour, please contact us and we will endeavor to complete delivery of the website through subdomain access.
We will provide you with an opportunity to review the appearance and content of the software during the design phase and once the overall software development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless you notify us otherwise within ten (10) days of the date the materials are made available to you.
In the event that you wish to make alterations to the software once delivered or installed, you agree to give us the opportunity to quote to provide such alterations. There is no obligation on you to accept the quote provided by us.
HiTech Buddies cannot accept responsibility for any alterations caused by you or a third party occurring to the website once delivered or installed. Such alterations include, but are not limited to additions, modifications or deletions.
Turnaround Time and Content Control
HiTech Buddies will deliver, upload or install your website, app or other software by the date specified in the order process, or at the date agreed with you upon HiTech Buddies receiving initial payment, unless a delay is specifically requested by you and agreed by us.
In return, you agree to provide us promptly with all necessary co-operation, information, materials and data, access to staff and timely decision-making which may be reasonably required by us for the performance of the Services.
During the project, we may require you to provide website content; text, images, movies and sound files, along with any relevant background information.
Failure to Provide Required Content
On any occasion where progress cannot be made because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25% of the Charges.
If the Services involve Search Engine Optimization, we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.
Background IP means any IP Rights, other than Foreground IP, that is used in connection with your order.
Foreground IP means any IP Rights that arise or are obtained or developed by, or by a contractor on behalf of, either party in respect of the services and deliverables under or in connection with your order.
IP Rights means patents, utility models, rights to inventions, copyright and neighboring and related rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
All Background IP, including but not limited to any IP Rights in data, files and graphic logos provided to us by you, is and shall remain the exclusive property of the party owning it (or, where applicable, the third party from whom it’s right to use the Background IP has derived).
You grant us a non-exclusive license to publish and use such material, which may be sub-licensed to any contractor acting on our behalf. You must obtain permission and rights to use any information or files that are copyrighted by a third party.
You are responsible for granting us permission and rights for use of the same. A contract for website design and/or placement shall be regarded as a guarantee that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested. You agree to indemnify and hold us harmless against all damages, losses and expenses arising as a result of any and all actions or claims that any materials provided to us by you or on your behalf, if you infringe the IP Rights of a third party.
All Foreground IP shall vest in and be owned absolutely by the party creating or developing it. We grant you a non-exclusive license of such Foreground IP for the purpose of operating the software.
We may purchase domain names on your behalf. Payment in relation to, and renewal of, those domain names is your responsibility. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of HiTech Buddies. You should keep a record of the due dates for payment to ensure that payment is received in good time.
Desktop Software, Mobile Apps, Code and APIs
We use all reasonable endeavors to ensure that the Development Services are provided in accordance with the timetable set out during the order process, and that a copy of the Software, App, Code or API is delivered. Source Code, Software and Documentation may delivered to you by means of a secure online file sharing system, an online repository, email, chat messages or as otherwise agreed in accordance with that timetable.
You acknowledge that a delay in performing your obligations or provide details when request or to reply to a decision request may result in a delay in the performance of the development. We will not be liable in respect of any failure to meet the timetable if you delay our progress in such ways.
We will ensure that source code, and any interpreted code, comprised in the order is written to a professional standard, conforms to any coding standards document agreed between us and incorporates sufficient commentary to enable a competent third party developer to understand, adapt, maintain and update the code.
We will ensure you to keep you reasonably informed of the progress of the development and inform you of any substantial obstacles or likely delays in the performance of the services.
We will during the course of the development at your reasonable request supply or make accessible a current development version of the code for the purposes of enabling you to assess the progress of the development services and provide feedback to us.
We will provide you with an opportunity to review the source code and content during the development phase and once the overall development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless you notify us otherwise within ten (10) days of the date the materials are made available to you.
We will take commercially reasonable diligent measures to prevent the coding, introduction or proliferation of Malware.
HiTech Buddies may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Delivery Policy please, contact us.